Thank you for shopping at Molilulu.

Our online shop provides unique fashion products from our independent designers back by high-quality material and reliable production. Our members of the QA team inspect each product before packaging to ensure maximum customers satisfaction. If you are not satisfied with our product, just send us an email service@molilulu.com . We aim to provide ultimate and friendly customer service support.


Return&Exchange Policy

You can enjoy the return service, customers can return the goods for free and no reason before the goods are shipped, Your order will be fully refunded if it`s cancelled within 24 hours of purchase.

If you are not satisfied with our product, please contact us at your earliest convenience to avoid paying return shipping costs.

Noted:

-Items must be unused, undamaged, and in original packaging, ensure that all articles in the package are intact.

PLEASE NOTE

Eligible items can be returned or exchanged within 30 days of receipt of the original order.
Items must be unused, undamaged and in original packaging and ensure that all articles in the package are intact.
Final sale items, promotions, coupons, freebies are not eligible for return or exchange.
Once a package has been packed or shipped out, we cannot change the shipping address for you. Please ensure the shipping address is correct during the checkout.

RETURN INSTRUCTIONS

1. Received a faulty device or the wrong product
Please contact our customer service to start the return process.

（Our customer service team will review the return request and send further instructions if the return is approved. Our team will bear the freight cost of returning the goods）

2. Good quality item

If you receive it and find that you have the wrong size, color, dislike or other reasons, please contact customer service, we can accept the return of the goods in good condition. (At this point, the buyer is obliged to bear the freight.)

Please contact our customer service to start the return process. Please provide the following information:

Order number
Proof of purchase video or photo of the defective product (if applicable)
Full shipping address
Contact Phone Number

Where do I send returns?

Please contact our customer service at service@molilulu.com to obtain the return address.


RETURN/EXCHANGE PROCESS

Step 1: Request a return or an exchange, please contact our after-sales customer service at service@molilulu.com.
Step 2: Providing the order number and your email as required, our customer service team will contact you.
Step 3: We will authorize your return with our return shipping address.
Step 4: Prepare your package and pack your merchandise and all its contents (including box and dust bags) securely.
Step 5: Deliver your package. Make sure you get a receipt and code for tracking your parcel online.

REFUND

Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed within 3-5 days and a credit will automatically be applied to your credit card or original method of payment within a specified number of days.

Please feel free to contact us if you have other questions.

Customer Support Email: service@molilulu.com